Book Now
For activity bookings under 10 people please
CLICK HERE.

Alternately for lunch & group bookings please complete your details below:
This Week Bookings
(09) 372-3434
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  •   
{freeform:error:captcha}
BOOK NOW

Terms & Conditions

Hours of Operation & Liquor License Restrictions:
Our hours of operation are seasonal, so please refer to our website to see our current opening hours. Wild On Waieke holds both an On-Premise and Off-Premise Liquor license and we operate a bar and restaurant facility, therefore we do not allow or have a license for BYO.  Our On-license operates from 9 am to midnight, 7 days per week (subject to current hours of operation - these hours can be extended our license restrictions for large prebooked groups of 30+).  

 

Booked Times:
Due to the high demand for our Restaurant & Activities, the confirmed start time & finish time will be given at the time of booking, therefore please arrive 10 minutes prior to check in.   For late arrivals, Wild on Waiheke reserves the right to:

  1. Reduce the time of your event (ie if turn up late, your finish time remains as booked)
  2. Charge additional costs to cover extra time required (this is subject to staff & time availability)
  3. Cancel the booking with no refund.​

 

Payment Options & Requirements:

Internet Banking:        Our preferred payment method. Payable to Wild on Waiheke Ltd.
Credit Card:                Visa, Mastercard & Amex incur a 3% surcharge.


Casual Bookings (<10 pax) - Full payment is required for activities, and lunch can be selected and purchased from the casual dining menu on the day. This is what will be charged regardless if less people turn up on the day as we have turned down other clients to reserve this booking for you (See booking numbers below for more information).

Function bookings (>10 pax) - 50% deposit of the full event is required based on your estimated numbers within 3 days to secure bookings, we will then be in contact again for your final guaranteed numbers 2 weeks prior to the event date (Off-Peak) or 3 weeks prior to the event date (On-Peak) with your balance invoice adjusted accordingly (See Booking Numbers below for more information). This is what will be charged regardless if less people turn up on the day as we will have already completed all paperwork, staff rosters, food orders, schedules, plus payment to third party providers on your behalf based on those final numbers provided. Your bartab is due for full payment on the day - please note we cannot invoice for bartabs however a full GST receipt will be provided on the day.

 

Booking Numbers:

Please estimate carefully. Both Activities & Menu options have minimum and maximum number requirements to enable us to offer them to you. The activitiy program and number of tables/seats in our Restaurant is reserved for you based on this estimate provided. Any additional time, tables/seats, or updates of Menu required will be subject to availability and any price difference will apply.

Once the deposit has been paid, should you find your numbers change significantly leading up to the final numbers due date - do get in touch as early as possible as we will endeavor to accomodate you as best we can, however this is subject to a $25 administration fee per change to rework the booking. Wild On Waiheke reserves the right to hold key dates (Saturdays year round & Thursday-Sunday in the peak November-January period) for full Wild Day Out packages to include both Activity and Restaurant bookings.

 

Amendments & Cancellations:

Casual Bookings (<10 pax) - Full payment is required at the time of booking. During the off-peak season (March-October), amendments and Cancellations are available up to 14 days prior to the event date less a $25.00 administration fee per person. Within 14 days no refund will be provided as we have turned away other business in order to reserve this booking for you. During the on-peak season (November-February), amendments and Cancellations are available up to 28 days prior to the event date however a $25.00 administration fee will apply per person. Within 28 days no refund will be provided as we have turned away other business in order to reserve this booking for you.

Function bookings (>10 pax) - During the off-peak season (March-October), amendments and Cancellations are available up to 14 days prior to the event date less a $25.00 administration fee per person. Within 14 days no refund will be provided as we have turned away other business in order to reserve this booking for you. During the on-peak season (November-February), amendments and Cancellations are available up to 28 days prior to the event date however a $25.00 administration fee will apply per person. Within 28 days no refund will be provided as we have turned away other business in order to reserve this booking for you.

 

Weather Conditions
As the majority of our activities are conducted outdoors, occasionally the weather may prevent us from running the event in a safe and suitable environment.  Wild on Waiheke reserves the right to cancel or postpone activities if they feel the conditions are unsuitable.  Alternately we may offer to substitute outdoor activities with indoor activities (subject to group size & space availability).  If the Restaurant Manager makes a call that the weather is unsuitable to conduct our activities, the client will have the following options:

  1. Come for come for lunch anyway, and if unable to do activities on the day, a 90% refund will be given on the activities portion (10% to cover staffing & administration).
  2. For large groups where we cannot offer an alternative indoor activity, we offer the option to transfer the full event to an alternate date at no additional cost (Minimum 3 days advance notice required)
  3. In the event the above two options are not possible, then a 50% refund to the whole booking will apply.

 

Ferry & Transport Issues: Wild on Waiheke offer the service of booking your ferries & transfers on your behalf to ensure you allow enough travel time for your booking.  We do not take responsibility for those who do not adhere to our advice; hence making you late for your booking, including any transport breakdowns or capacity issues.  Any such issues should be taken up with the transport provider.  We will of course do everything possible to accomodate you on the day, however it cannot be at Wild on Waiheke's expense, or that of other clients.

 

Early Bird / Early Week Deals:

  • Recieve 20% off activities on group bookings of Wild Day Out Packages
  • Wild Day Out Packages = Activity + Lunch/Dinner + Ferry & Transfers
  • Minimum of 15 per group, and must be purchased direct from Wild on Waiheke
  • Deal must be notified at the time of booking to receive discount
  • Early Week applies to activities on Monday, Tuesday & Wednesday
  • Applies to bookings made prior to 30th September 2017
  • Corporate Bookings only, and our everyday Terms & Conditions apply

Hen & Stag Group Additional Terms & Conditions

Now we all know there are pre-wedding celebrations, and then there are STAG DO'S. As we are a family venue here at Wild On Waiheke, we just need to ensure we look after ALL our customers. If you're after a relaxed, casual, friendly do with your mates, then you're more than welcome within guidelines. If on the other hand you're wishing to drink heavily, swear excessively, wear lewd costumes, or have strippers - then I'm afraid we're not the right venue for you, there's plenty of other venuses for those occasions and we'd prefer to see you another time. Also due to alcohol health & safety regulations we take these groups for morning bookings only, with departure by 2.30pm.

OUR CONDITIONS OF ACCEPTING A HEN/STAG GROUP BOOKING:

All Stag & Hen parties are subject to agreeing to our Terms & Conditions above plus a few extras below:

  • Prebooked only - no walkin Stag & Hen groups (we can't have a venue full of Stag & Hen do's, so I'm afraid it's first in first served on a prebooked basis only)
  • No excessive swearing (hey, remember we're a family venue, and one day it could be your kids on the next table)
  • No lewd costumes
  • Maximum 20 per group
  • Morning bookings only, departure by 2.30pm

Please just remember that whilst we offer these parties, it is our right to turn down any booking we don't feel is appropriate for our venue.  

Health & Safety Documents

To help with New Zealand Health & Safety requirements, we have compiled our Health & Safety information, along with our Public Liability Certificates.  Simply contact us for a copy should you require them prior to your booking. 

Any additional details required by your company will charged a $50 administration fee.

Privacy Policy

When you visit this website, you may be asked to provide and you may choose to provide personal information such as your name and email address.  If you provide personal information, your information will be maintained in accordance with the Privacy Act 1993. 

We may use personal information collected on this website for purposes such as arranging services, individual customer care, mailing of product information, market and product analysis, marketing or general or special offers. The information may be stored, processed, and, if necessary, passed onto other entities within our organisation or our service providers and contractors. The information collected through this website is held and controlled by us, related parties and by contractors who may include third party service providers such as but not limited to email services.

Information collected on this website that is not expressly disclosed by you will be held and used on an anonymous basis.  We may track your website usage for the purpose of collecting information relating to your access to and use of this website using a cookie.  A cookie is a small data file that records your website usage and to authenticate that you are permitted to use the website.  You can disable cookies at any time by turning them off in your browser.  However you may not be able to access some areas of the website and/or some areas of the website may not function properly if you do so.

We endeavour to keep confidential the personal information you provide and to not release it to a third party, except where required by law or as described under clause 2.  We will not be responsible for any breaches of security caused by third parties and do not represent that the website is completely secure.

If you choose not to provide information, we may not be able to make the full benefits of this website available to you.

You may request access to any readily retrievable information held about you and, where that information is inaccurate, ask for it to be corrected.

The information may include your name, address, telephone numbers, information on how you use our products and services (such as information on your browsing activity when visiting this website) and any other information collected in relation to your use of and interest in our products and services.