Book to Eat

Casual Dining up to 14 pax click below.

Book to Eat

 

Book to Play

Book Activities up to 10 pax here. For larger groups & other options please complete the Function module below.

Book to Play

 

Book a Function

For groups over 10 pax & other options, please complete the Function module below and we’ll tailor a package for you:

Todays Bookings
(09) 372-3434
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Terms & Conditions

Hours of Operation & Liquor License Restrictions:
Our hours of operation are seasonal, so please refer to our website to see our current opening hours. Wild On Waiheke holds both an On-Premise and Off-Premise Liquor license and we operate a bar and restaurant facility, therefore we do not allow or have a license for BYO.  Our On-license operates from 9 am to midnight, 7 days per week (subject to current hours of operation - these hours can be extended within our license restrictions for large prebooked groups of 35+).  

BOOKING PROCESS:
Upon enquiring,
Wild On Waiheke will send through the package deal that best suits your size group. In addition to this they will either attach a SAMPLE itinerary for an idea of timings, or put together a PERSONALISED itinerary which will be tentatively booked in for your consideration. Unless otherwise stated all tentative reservations will be held for up to 3 days after which the booking will be opened to the public for purchase on a first in first served basis. We have two booking types including Casual Bookings for groups of 10 or less, and Function Bookings for groups of 10+.
Upon confirming, For Casual Bookings (10 or less) full payment is required for activities, and lunch can simply be selected and purchased from the Restaurant Menu on the day. This is what will be charged regardless if less people turn up on the day as we have turned down other clients to reserve this booking for you (See booking numbers below for more information).
Upon confirming, For Function bookings (>10 pax) a 50% deposit of the full event is required based on your estimated numbers within 3 days to secure bookings, we will then be in contact again for your final guaranteed numbers 2 weeks prior to the event date (Off-Peak) or 3 weeks prior to the event date (On-Peak) with your balance invoice adjusted accordingly and due within 3 days of final numbers receeived unless otherwise stated (See Booking Numbers below for more information). Your Guaranteed Number is what will be charged regardless if less people turn up on the day as we will have already completed all paperwork, staff rosters, food orders, schedules, plus payment to third party providers on your behalf based on those final numbers provided. Failure to provide Guaranteed numbers within 2 weeks of the event will result in charing your original booked numbers, or cancellation with no refund.  Your bartab is due for full payment on the day - please note we cannot invoice for bartabs, however a GST receipt will be provided upon payment on the day.

BOOKING NUMBERS:
Please estimate carefully. Both Activities & Menu options have minimum and maximum number requirements to enable us to offer them to you. The activitiy program and number of tables/seats in our Restaurant is reserved for you based on this estimate provided, however we do plan the event based on an approximate 10% variance of your estimated numbers. Any additional time, tables/seats, or updates of Menu required will be subject to availability and any price difference will apply.  Once the deposit has been paid, should you find your numbers change significantly leading up to the final numbers due date - do get in touch as early as possible as we will endeavor to accomodate you as best we can, however this is subject to a $25 administration fee per change to rework the booking. 

BOOKED TIMES:
Due to the high demand for our Restaurant & Activities, the confirmed start time & finish time will be confirmed at the time of booking, therefore please arrive 10 minutes prior to check in.   For late arrivals, Wild on Waiheke reserves the right to:

  1. Reduce the time of your event (ie if turn up late, your finish time remains as booked)

  2. Charge additional costs to cover extra requirements (this is subject to staff & booking availability and cannot be guaranteed)

  3. Cancel the booking with no refund.​

PAYMENT OPTIONS:
Internet Banking:        Our preferred payment method. Payable to Wild on Waiheke Ltd.
Credit Card:                Visa, Mastercard & Amex incur a 3% surcharge.

CANCELLATIONS & AMENDMENTS:
Upon confirming your reservation with the Deposit, 10% of this remains non refundable to cover administration and any changes may be subject to a $25 rebooking fee.

Casual Bookings (<10 pax): Full payment is required at the time of booking. During the off-peak season (March-October), amendments and Cancellations are available up to 14 days prior to the event date less 10% to cover staffing and adminitsation. Within 14 days no refund will be provided as we have turned away other business in order to reserve this booking for you. During the on-peak season (November-February), amendments and Cancellations are available up to 28 days prior to the event date however a $25.00 administration fee will apply per person. Within 28 days no refund will be provided as we have turned away other business in order to reserve this booking for you.

Function Bookings (>10 pax):
Off-peak Season (March-October)
, amendments and cancellations are available up to 14 days prior to the event date less 10% to cover staffing and aministration. Within 14 days no refund will be provided as we have turned away other business in order to reserve this booking for you.  Final payment is due upon receiving your final numbers 2 weeks out.
On-peak Season (November-February), amendments and Cancellations are available up to 28 days prior to the event date less 10% to cover staffing and administration for cancellations or $25 administration fee per amendment. Within 28 days no refund will be provided as we have turned away other business in order to reserve this booking for you.  Key dates incur special conditions (see above). Final payment is due upon receiving your final numbers 3 weeks prior to your event.

KEY DATES - Friday & Saturdays from Mid November to 24th December 
The above key dates are extemely popular and limited to groups of 30+ on Wild Day out Packages. 
Wild On Waiheke reserves the right to hold presales of key dates for Wild Day Out packages including both Activity and Restaurant bookings over 30 pax.  
We will open up any gaps to smaller parties on 31 October.  Feel free to let us know if you'd like to be first informed.

Key Dates Cancellation policy - if for any reason you need to change your originally booked date, and it is outside the 60 days prior to your booking, your option is to credit this booking to another date within 12 months subject to a $25 rebooking fee, or if unable to come at all you would receive 50% of your deposit (25% of total booking) up to 60 days out from your event. Deposits are non refundable within 60 days of your event.  

WEATHER CONDITIONS:
As the majority of our activities are conducted outdoors, occasionally the weather may prevent us from running the event in a safe and suitable environment.  Wild on Waiheke reserves the right to cancel or postpone activities if they feel the conditions are unsuitable.  Alternately we may offer to substitute outdoor activities with indoor activities (subject to group size & space availability).  If the Restaurant Manager makes a call that the weather is unsuitable to conduct our activities, the client will have the following options:

  1. Come for lunch anyway, and if unable to do activities on the day, a 90% refund will be given on the activities portion (10% to cover staffing & administration) or credit on activities payment to come another day (valid 12 months).

  2. For large groups where we cannot offer an alternative indoor activity, we offer the option to transfer the full event to an alternate date at no additional cost (Minimum 3 days advance notice required)

  3. In the event the above two options are not possible, then a 50% refund to the whole booking will apply.

TRANSPORT: Wild on Waiheke offer the service of booking your ferries & transfers on your behalf to ensure you allow enough travel time for your booking.  We do not take responsibility for those who do not adhere to our advice; hence making you late for your booking, including any transport breakdowns or capacity issues.  Any such issues should be taken up with the transport provider.  We will of course do everything possible to accomodate you on the day, however it cannot be at Wild on Waiheke's expense. If due to unforseen circumstances the ferries &/or transfers do not run to schedule, we will endeavor to accomodate you as best we can and sometimes this does have a ripple effect on other reservations that follow, so whilst we will always endeavor to run to schedule as best we can, we appreciate your understanding if there are slight variances to the scheduled time on the day due to reasons out of our control.

FERRY & BUS T&C's:
Wild on Waiheke outsource the ferry and transfers on your behalf, therefore prices quoted are subject to price increases outside our control.  You must adher to our suppliers Terms & Conditions as follows:

  • The consumption of alcohol is NOT permitted on any buses or vans.

  • Transfers are under NO obligation to carry drunken or disorderly individuals and there may be occasions where they will refuse access to their vehicles by such individuals.

  • Intoxicated and drunken behavior will not be tolerated and unruly passengers causing a disturbance will be asked to leave the vehicle and no refunds will be given.

  • Passengers who are sick in the bus/van or damage equipment on the bus/van will be charged a cleaning fee of $200.00 which must be paid on the spot to the transfer company.

Early Bird / Early Week Deals:

  • Recieve 10% off activities on group bookings of Wild Day Out Packages

  • Wild Day Out Packages = Activity + Lunch/Dinner + Ferry & Transfers

  • Minimum of 10 per group, and must be purchased direct from Wild on Waiheke

  • Deal must be notified at the time of booking to receive discount

  • Early Week applies to activities on Monday, Tuesday & Wednesday

  • Applies to bookings made prior to 31st October 2018

  • Corporate Bookings only, and our everyday Terms & Conditions apply

Hen & Stag Group Additional T&Cs

Now we all know there are pre-wedding celebrations, and then there are STAG DO'S. As we are a family venue here at Wild On Waiheke, we just need to ensure we look after ALL our customers. If you're after a relaxed, casual, friendly do with your mates, then you're more than welcome within guidelines. If on the other hand you're wishing to drink heavily, swear excessively, wear lewd costumes, or have strippers - then I'm afraid we're not the right venue for you, there's plenty of other venuses for those occasions and we'd prefer to see you another time. Also due to alcohol health & safety regulations we take these groups for morning bookings only, with departure by 2.30pm.

OUR CONDITIONS OF ACCEPTING A HEN/STAG GROUP BOOKING:

All Stag & Hen parties are subject to agreeing to our Terms & Conditions above plus a few extras below:

  • Prebooked only - no walkin Stag & Hen groups (we can't have a venue full of Stag & Hen do's, so I'm afraid it's first in first served on a prebooked basis only)
  • No excessive swearing (hey, remember we're a family venue, and one day it could be your kids on the next table)
  • No lewd costumes
  • Maximum 20 per group
  • Morning bookings only, departure by 2.30pm

Please just remember that whilst we offer these parties, it is our right to turn down any booking we don't feel is appropriate for our venue.  

Health & Safety Documents

To help with New Zealand Health & Safety requirements, we have compiled our Health & Safety Policy, along with our Public Liability Certificates.  Simply contact us for a copy should you require them prior to your booking. 

Any additional details required by your company will charged a $50 administration fee.

Privacy Policy

When you visit this website, you may be asked to provide and you may choose to provide personal information such as your name and email address.  If you provide personal information, your information will be maintained in accordance with the Privacy Act 1993. We may use personal information collected on this website for purposes such as arranging services, individual customer care, mailing of product information, market and product analysis, marketing or general or special offers. The information may be stored, processed, and, if necessary, passed onto other entities within our organisation or our service providers and contractors. The information collected through this website is held and controlled by us, related parties and by contractors who may include third party service providers such as but not limited to email services.

Information collected on this website that is not expressly disclosed by you will be held and used on an anonymous basis.  We may track your website usage for the purpose of collecting information relating to your access to and use of this website using a cookie.  A cookie is a small data file that records your website usage and to authenticate that you are permitted to use the website.  You can disable cookies at any time by turning them off in your browser.  However you may not be able to access some areas of the website and/or some areas of the website may not function properly if you do so.

We endeavour to keep confidential the personal information you provide and to not release it to a third party, except where required by law or as described under clause 2.  We will not be responsible for any breaches of security caused by third parties and do not represent that the website is completely secure. If you choose not to provide information, we may not be able to make the full benefits of this website available to you. You may request access to any readily retrievable information held about you and, where that information is inaccurate, ask for it to be corrected.

The information may include your name, address, telephone numbers, information on how you use our products and services (such as information on your browsing activity when visiting this website) and any other information collected in relation to your use of and interest in our products and services.


INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site wildonwaiheke.co.nz. By providing us with your data, you warrant to us that you are over 18 years of age.

Wild on Waiheke Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

When you visit our website, you may be asked to provide and you may choose to provide personal information such as your name and email address.  If you provide personal information, your information will be maintained in accordance with the New Zealand Privacy Act 1993. 

CONTACT DETAILS:

Our full details are:  Wild on Waiheke Ltd
Email address:        info@wildonwaiheke.co.nz
Postal address:       82 Onetangi Road, Waiheke Island, New Zealand

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@wildonwaiheke.co.nz

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymized data. We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  •  Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). [NOTE SEE SECTION 4 BELOW]

SENSITIVE DATA

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@wildonwaiheke.co.nz. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at info@wildonwaiheke.co.nz at any time].

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL VISITORS

We are a wholly New Zealand owned and operated company, and do not share your personal data with any international parties.  We do not market to international visitors unless you have signed up to receive our newsletters.

GDPR - You may be aware that on May 25, 2018 certain legal changes will come into effect concerning data protection and in the UK & EU. Under the General Data Protection Regulation (or GDPR as it is more commonly known), we are required, as are all businesses that hold your personal data, to provide you with certain information in relation to the lawful grounds for our ongoing processing of your personal data.  In order to fulfill that obligation, we have updated our privacy notice that clearly sets out how we collect and process your personal data, for what purposes we use your data, the legal grounds of processing such data, how we keep your data secure and your rights in relation to such data. If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you. https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 7 years after they stop being customers. In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under NZ data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://www.dia.govt.nz/Spam-NZ-Spam-Law

If you wish to exercise any of the rights set out above, please email us at info@wildonwaiheke.co.nz.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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